Hi there, accounts352.
I'll provide you steps on how you can add a new bank account in QuickBooks and information about the right time to contact customer care.
Can you please provide additional information on what you're referring to? Are you trying to connect a new bank or add it to the Chart of Accounts? And, which specific bank are you trying to add? I'd appreciate any further details so I can present accurate information.
In the meantime, I suggest logging into your QuickBooks account through a private browser. This will help us determine if the problem is related to the browser's settings. And, private browsing doesn't store local files or cache.
Use these keyboard shortcuts based on the browser you're using.
- For Firefox, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works using the private browser, go back to your main browser and perform clear cache to remove temporary internet files on your computer. For your reference, you may check out this article: Clear cache and cookies to fix issues when using QuickBooks Online. If not, use another supported browser as an alternative.
You can refer to this article to see detailed steps on how you can manually import your transactions to add them in QuickBooks: Manually upload transactions into QuickBooks Online.
For your other concern about customer care, we have limited expert support staff and reduced our support hours from 6 AM-6 PM PT Monday-Friday. Rest assured that we are bound to help you out with your concerns. I suggest contacting them again from the support hours stated above.
Please let us know how this goes. You can add more details by leaving a comment down below. I'm always here to help.
