Thank you for reaching out with this detailed description of the issue. I can see the importance of error-free reconciliation, especially when dealing with journal entries and taxes, Jessica. I'd be happy to guide you through potential steps to resolve the warning message you're encountering.
First, let's verify that the transactions created in the Journal Entry and Bank Deposit are not subject to tax. If this is confirmed and the error persists, I recommend troubleshooting to see if the issue is related to your browser. You can sign in to your QuickBooks Online (QBO) account using a private window. To make this easier, you can use the following keyboard shortcuts:
- Mozilla Firefox: CTRL + Shift + P
- Microsoft Edge: CTRL + Shift + N
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
After signing in, access the transactions and match them again. If you can reconcile without issues in incognito mode, switch back to your regular browser and clear the cache to refresh the system. Otherwise, you can use other supported browsers as an alternative.
Additionally, you may want to review this article on how to reverse or delete a journal entry: Reverse or delete a journal entry in QuickBooks Online.
I'm here to answer any questions about managing your reconciliation. Please don't hesitate to add them in your comments. Have a good one.
