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kmranjith
Level 2

I am unable to connect to Bank of Baroda Corporate account

 
5 Comments 5
RCV
QuickBooks Team
QuickBooks Team

I am unable to connect to Bank of Baroda Corporate account

Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Online (QBO), kmranjith.

 

I've checked here on our end and there's no reported case about this one. There are a few possible reasons why you're unable to connect to the bank in QBO. Among these are: 

  • Your bank doesn't connect to all types of accounts (for example, personal accounts vs. business accounts)
  • Your bank is not a participating financial institution
  • Search the banking login URL to ensure you are using the exact listing

Let's try checking on your bank websites if there's no problem on their end. Then, manually update your bank transactions to refresh and restore the connections. Here's how: 

  1. Go to the Banking menu or Transactions menu.
  2. Select Banking.
  3. Click Update.
  4. If you still can't connect, please wait 2 or 3 hours and try again.

If the same thing happens, just manually import your bank transactions using.CSV a file. You can download transactions from your bank's website and upload them to QBO. Let me show you how: 

  1. Go to the Banking tab.
  2. Click Browse, then choose the file you downloaded from your bank and hit Next.
  3. Select Add New from the drop-down menu to create a new bank account.
  4. Match the columns on the file with the banking fields in QBO and select Next.
  5. Choose Let's go when you're ready. 

 

For the detailed instructions check out the Manually upload transactions into the QBO article. Next, you can match and categorise bank transactions in QBO to ensure there aren't any duplicates. Once done, please contact our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

 

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

 

You can always update us on the result after contacting our support in the comment below. I'd like to ensure this is resolved for you. You have a good one. 

as35
Level 1

I am unable to connect to Bank of Baroda Corporate account

I have written numerous emails to quickbooks but they either don't care or don't kn ow how to fix the problem. Bank of Baroda has not been able to connect to quickbooks since December and in spite of assurances in emails from quickbooks they haven't done anything. it does not take 6 months to fix this problem.

 

very bad service from quickbooks but can't be expected much from a company that still hasn't incorporated imp updates such as ebilling to their software.

sago
Level 1

I am unable to connect to Bank of Baroda Corporate account

Hi @RCV, your claim that "there is no reported case" is very wrong. I have a ticket open on the same issue which is still not resolved for more than a year now. Ticket number is [removed]. Your customer service executives always hangs up or does not reply whenever I mention the ticket number via call or chat service. Please look into it.

AbegailS_
QuickBooks Team

I am unable to connect to Bank of Baroda Corporate account

Hi there, @sago.

 

Thanks for providing details of your concern. I know this wasn't  easy  for you and I can certainly understand where you're coming from.

 

Allow me to share some info on how you can make a follow up with your ticket.

 

You can get in touch with our QuickBooks Online Support team, and ask for a manager to handle your issue. I know you've already contacted them, however, it would be best to give them a call again so they can explain further the status of your tickets. The Community is unable to provide you more details about this since this is a public forum. Here's how:

 

  1. Select (?) Help.
  2. Go to the Help menu at the upper right. 
  3. Choose Contact Us
  4. Enter your specific concern in the What can we help you with? box. 
  5. Click Let's talk.
  6. Select Start a chat

 

Also, you can use this link to contact our support team: https://quickbooks.intuit.com/in/contact/.

 

Alternatively, you can manually upload the transactions of the affected period. That way, you can continue working on your books.

 

I'll also be adding this article to help you manage your bank transactions: Categorise and match online bank transactions in QuickBooks Online

 

I'm here to lend a hand if you have other concern about QuickBooks. Take care and have a productive day.

 

 

 

 

 

asha_kanta_sharma
Level 6

I am unable to connect to Bank of Baroda Corporate account

Here's a quick video to help you with connecting your bank account to QuickBooks. In case you still face issues, please let us know.