Hi, @TUSSU.
It's nice to see you posting your concern here in the Community. I've got some troubleshooting steps, so you'll be able to find the transactions you need in the report.
The first thing we can do is review and ensure that the accounting basis set in the Profit and Loss report is accurate. This is how the date is determined for reporting the income and expenses.
Also, you can consider the following:
- When receiving a payment from a customer, that only affects Accounts Receivable and your bank account.
- If you pay a bill, that only affects Accounts Payable and your bank account. These balance sheet accounts don't reflect on your Profit and Loss report.
- You need an invoice created for that customer to recognize revenue for received payments. This goes for your suppliers, too. To identify the expense from bill payments, there must be a bill.
- If you don't use our invoice/receive payments entry system but instead record deposits, those should show as long as the promise affects an income account.
- If you record the cheques written or cash disbursements made, those will show as long as an expense account is listed on the transaction. If only balance sheet accounts are listed on these transactions, they will not show.
- Check the income account you used when setting up a product/service.
To learn more about personalising your reports to manage your business in QuickBooks Online: Customise reports in QuickBooks Online.
Keep me posted if you still have questions or concerns about reports in QuickBooks Online. I'll be around for you. Have a great day!
