Hello, rminternationaln.
Thank you for reaching out to the Community. I'm here to help ensure you're able to add your Union bank in QuickBooks Online (QBO).
There are a few possible reasons why you can't connect to the bank:
- Some banks have multiple names on our list. You might want to check and select the correct one or try all possible links.
- The bank might not connect to all types of accounts (for example, personal accounts vs. business accounts).
- The bank may not be a participating bank. You can contact the bank to request they establish a relationship with Intuit.
If you have confirmed the required details, and you still can't find your bank. You'll need to use the Request support your bank option and ask us to add your bank.
Let me walk you through the steps:
- When you enter your bank and click Find, you'll get the message: Hmm, we can’t find [name of the bank you entered] in our list of supported bank.
- Click on the button Request support for your bank.
- Enter your bank's website in the field provided.
- Select Request.
For additional reference, you can check this article: Find your bank or credit card account when you connect to online banking.
Alternatively, you can use the WebConnect feature so you can manually download the transactions from your bank's website and import them into QBO.
Please know that you're always welcome to post if you have any other concerns. We're always here to help you out. Stay safe!
