Pathetic service. Cannot solve problem since 2 weeks

gansal · ‎August 29, 2020

As per quickbooks notification, we were supposed to disconnect ICICI direct feed account and setup ICICI account again. The instructions didnt work for us. We took help from quickbooks 2 times and even the support team was not able to disconnect existing account. FInally they asked us to add qbo user to our account as admin so that they can troubleshoot. we extended help by adding them as admin to our account. We were told it would take 2 days to resolve. Its been a week and no resolution. We took risk of sharing private data with them by adding qbo user to our account and this is the service they provide.

How the hell do you guys work ? Is this professional support?

Rea_M · ‎August 29, 2020

I can see the inconvenience this ICICI direct feed account setup has caused you and your business, @gansal. With this, I'm here to guide you with the actions you need to help resolve the said issue. This way, you'll be able to get back on track in no time.

I know you've already contacted our Customer Care team to help resolve your ICICI direct feed connection issues in QBO. However, this process requires securely pulling up your account, so I'd recommend contacting them again. They can look into your case details and further guide you with its fix. Here's how:

Log in to your QuickBooks Online (QBO) account.
Go to the Help menu.
Select Contact us.
Follow the on-screen instructions to connect with our live support.

Once connected, you can categorise and match your ICICI transactions to the existing entries in QBO. Just go to the Banking menu's For Review tab to complete this process. This way, you can keep your books accurate and manage your transactions accordingly.

Additionally, I'd also recommend reconciling your ICICI account every month. This way, you'll be able to monitor the growth of your business and make sure your account is free from errors. For the step-by-step guide, kindly refer to this article: Reconcile an account in QuickBooks Online. It includes instructions in editing completed reconciliations.

I'm also adding this article to learn more about what’s new about QuickBooks' connection to ICICI Bank: Direct Feeds in QuickBooks: ICICI Bank Business Banking. It contains answers to the most frequently asked questions about ICICI direct feeds.

Please let me know if you have other concerns.I'm just around to help. Take care always.

gansal · ‎August 29, 2020

Hey. Check ticket [removed]

1. already contacted twice via chat and phone

2. i know how to reconcile and blah blah

problem is your team in unable to solve problem. Your team already knows the problem. That’s why they added themselves as a user to our quickbooks account. What else do you expect should I do now?

here the ticket number [removed]

Dharam · ‎August 31, 2020

These steps does not help .

ChristieAnn · ‎August 31, 2020

Hi there, Dharam.

We recently received a report about being unable to disconnect the ICICI Bank account. Our product engineers are now working to fix this as soon as possible.

At this time, we don’t have a workaround for you to perform. All customers having the same issue are suggested to contact our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. Please follow the steps provided by my colleague above on how to contact them.

Please refer to this article on how to match or add downloaded bank transactions so you're able to review them to avoid duplicate entries: Categorise and match online bank transactions in QuickBooks Online.

You can also check this article to see different banking errors and how to fix them: What to do if you see a bank error or bank transactions won’t download.

I'm just around if there's anything that I can help you with. Have a great day ahead!