Updated QB Bugs

Thanks for reporting this matter to us, hollypixels.

There's a possibility that some updates were not downloaded or applied to your QuickBooks. I'd recommend resetting the update. You can follow the steps under the Do manual updates section in this article: Update QuickBooks Desktop to the latest release.

You can also configure your system firewall to ensure that the updates will go through smoothly: Set up firewall and security settings for QuickBooks Desktop.

Let us know how this goes so we can further assist you. Have a great day!

It's Quickbooks Online (I had tagged that).

Hello @hollypixels,

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why you're unable to categorise your bank transactions correctly.

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

Lastly, here are helpful articles you can read for ideas about how you can review a transaction in your account register: Find, review, and edit transactions in account registers.

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.

None of these work. I have:

1. Tried in both Safari and Chrome.

2. Cleared my cache.

3. Tried Incognito Window.

4. Updated my OS

5. Rebooted my desktop computer.

This used to be so simple. You would be able to change transaction type on the first item in review (in this case to deposit) and it would automatically change the rest that were waiting in review. Now I have to do this individually for up to a 100 transactions each day that need to be changed to Deposit from Sales Receipt. 

Hi @hollypixels,

Thank you for your prompt reply, as well as sharing the steps you took so far. At this point, I suggest contacting our Technical Support team for assistance.

Here's how:

1. Log in to your QuickBooks Online (QBO) company. 
2. Click the Help menu.
3. Select Contact us.

When you're done dealing with the issue with your bank feeds, take a look at this article: Reconcile an account in QuickBooks Online. It's a detailed step by step guide on how you can reconcile accounts QBO. 

Have other questions in mind? Place them below, and I'll get back to you as soon as I can. 

I used Quickbooks Desktop for a company having three sets of books.  In all three companies, I have opened them, applied the update, gone into the account to reconcile it for the previous month.  In all three companies, I clicked on Reconcile, the screen popped up to pick either Summary, Detail, or both.  At the same time, another screen opens as usually when I set up books that show the new features in yellow boxes and says click anywhere to dismiss.  Unfortunately, Quickbooks locks up completely, and the only way to get out of it is to go to Task Manager and End Task.  

It's my priority to help you utilize QuickBooks with no issues, @JANET LYN.

There are several possible causes on why QBDT locks up while your working with it, such as:

• Your company name is too long.
• Damaged or missing QBWUSER.INI file.
• Corruption on your hard drive.
• Damaged program files or QuickBooks Desktop installation.
• Damaged Windows operating system.

To fix this, let's perform a couple of troubleshooting steps to get this lock up behavior working for you. This way, you can get back to business. Let's run the QuickBooks Install Diagnostic Tool (QBInstall Tool). It can help us identify any component issues related to your QuickBooks Desktop.

Here's how:

1. Download the QuickBooks Install DiagnosticTool.
2. When prompted, save the file to the local Desktop.
3. Close any open programs and run the QBInstall Tool. Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.
4. Restart the computer after running the tool to ensure the components are properly updated.

If the problem continues, I recommend going through the other solutions found in this link: Learn how to resolve issues that cause QuickBooks Desktop to stop working. This contains instructions on what are the best things to do when QuickBooks stops working.

You can also try configuring the firewall to resolve the network errors. To do that please use this article as your reference: Configure Firewall and Internet security settings for QuickBooks Desktop.

Please let me know how it goes by replying into this thread. I'll be around to provide additional assistance. Have a great day!