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Adithya-Enterprises
Level 1
posted
‎January 10, 2020 01:45 AM
last updated ‎October 05, 2020 7:05 PM

When I try generating a statement it doesn't show up recent deposits but it shows all invoicing activity. It shows Txn's till Nov but misses out all deposits after that.

 
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1 Comment 1
aim_lock_fire
QuickBooks Team
QuickBooks Team
‎January 12, 2020 08:46 PM

When I try generating a statement it doesn't show up recent deposits but it shows all invoicing activity. It shows Txn's till Nov but misses out all deposits after that.

Hi Adithya-Enterprises, a customer statement can be generated using 3 options - Balance Forward, Open Item and Transaction Statement. Please try using the Balance Forward and/or Transaction Statement options when generating the statement and you should be able to see transactions that record receipt of money.

 

Here's an article re: customer statements. https://community.intuit.com/articles/1770270.

 

Also, when recording deposits that were not received against an invoice, do ensure that you select Accounts Receivable in the Account dropdown accompanied by the customer's name in the Received From dropdown.

 

We hope this helps.

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