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There are possible reasons why you're getting a positive amount during reconciliation. I'll discuss further details and share steps to reconcile your account, Penny.
To fix this, ensure that you have entered the correct statement ending balance and statement ending date, as this may be the reason you can’t balance your account. Here’s how:
If you're still unable to zero out your balance, review each transaction to ensure it has the correct amount that matches your bank statement.
Refer to this article for additional troubleshooting steps on reconciling your account: Fix issues at the end of a reconciliation in QuickBooks Online.
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