Why Iphone connection does not work ?

Glad to have you here in the Community, Nmaradan.

We would love to help you reach your goal, but I need more information to fully understand the issue with the connection. Could you please provide more details about iPhone connections? For example, when you say "connecting an account," are you referring to trouble logging in to your account or being unable to connect to your bank account? Clarifying this will help me provide you with the most accurate solution.

In the meantime, I recommend clearing the application data of your QuickBooks Online (QBO) app. This process will reset the app to its original state, eliminating any potential issues caused by outdated or corrupted data and ensuring your QBO app functions smoothly.

To get started, please make sure you have a strong internet connection and an updated version of the app to sync the latest data. If your app is not updated to the latest version, please update it:

1. Go to Settings, then select General.
2. Choose iPhone Storage, then tap the QuickBooks Online app.
3. Then select Offload App.

You can free up storage space without deleting your app's documents and data.

At the moment, you can temporarily use the web browser to access your account to complete your work seamlessly.

However, if you have a different goal in mind, please leave a reply. If you could provide a scenario-type example this would be great as it will help us give you an accurate resolution. If you're providing a screenshot, please make sure not to include any sensitive information to prevent potential malicious activities.

Once everything is settled, I'd recommend checking out these articles for more references about using the app:

• Connect your bank account in the mobile app for QuickBooks Online
• Compare mobile app features

Feel free to post if you have other concerns with your iPhone connection or QuickBooks in general. We're here to help you further. Keep safe!

Hello,

Thank you for reply.

I deleted the application and downloaded again. I could login now. But no data. I have a message in french "This process could take few seconds". After one hour, always no connection and no data.....
OK I give up

Best regards
PS: my message has nothing to do with bank connection. I don't need that. I just want to follow invoices and clients when outside of office for me and my colleagues...

Your ability to manage your business effectively on the go is important to us, nmaradan. I can direct you to our support team to get this sorted out promptly.

It's time-consuming indeed to uninstall and reinstall the app only to face persistent connection issues and missing data. I understand that you want to efficiently manage your invoices and client information on-the-go. Our live experts can further help you sort out the error message so you can get back to work shortly.

Follow the steps below:

1. Navigate to the Help icon at the top right-hand corner.
2. Select Search, then press the Contact Us button.
3. Enter your concern in the box and hit Continue.

Please note our support hours and availability on this article: QuickBooks Online Support.Once settled, refer to this article to tailor the layout according to your needs: Customise invoices, estimates, and sales receipts in QuickBooks Online.

Furthermore, save this reference as a guide for registering your receivables: Record invoice payments in QuickBooks Online.

I appreciate your continued patience. You can add more inquiries below about sales transactions. I'll be available to assist you