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QuickBooksHelp
Intuit
Intuit
posted
‎September 25, 2019 07:21 PM
last updated ‎June 09, 2022 10:17 AM

Cancel your QuickBooks Online subscription

SOLVED•by QuickBooks•QuickBooks Online - International•112•Updated 3 days ago

We're sorry to see you go. If QuickBooks Online isn't the right fit for you, we want to help you find the right tools. Here's how to cancel your subscription or trial.

If you need fewer features, consider downgrading your plan. This saves you money and you only keep what you need to do your bookkeeping.

Cancel your QuickBooks Online subscription

The steps for cancelling QuickBooks Online depend on where you signed up for your subscription. If you signed up through a mobile app store, you’ll need to go to your app store to cancel. 

Follow the steps based on where you bought your QuickBooks Online subscription.

Cancel an account purchased online, directly from Intuit

  1. Open a web browser on your computer, not a mobile device.
  2. Sign in to QuickBooks Online as the primary or company admin.
  3. Select Settings ⚙ and then Account and settings.
  4. Go to the Billing & Subscription tab.
  5. In the QuickBooks section, select Cancel subscription or Cancel online. If you're cancelling a trial, select Cancel your trial.
  6. Follow the onscreen steps.

Note: If you are logged in as an admin user and don't see the Billing and Subscription tab, then you have purchased QuickBooks through a mobile app store. See the steps for your device below.

  1. Go to the Settings app on your iPhone or iPad.
  2. Select your Name to access your Apple ID.
  3. Select Subscriptions.
  4. Select QuickBooks Online.
  5. Select Cancel.

You can also use the official steps to cancel a subscription from Apple based on your location.

  1. Go to the Play Store app.
  2. Select the Profile icon.
  3. Select Payments & subscriptions, then select Subscriptions.
  4. Select the QuickBooks Online app.
  5. On the Manage subscriptions window, select Cancel subscription.

You can also use official steps to cancel a subscription from Google.

Cancel a suspended subscription

If your account is suspended, you need to resubscribe and reactivate it before you can cancel. We'll also automatically cancel your subscription after three failed attempts to charge your payment method.

Learn what happens to your data after you cancel

For paid and trial subscriptions, we hang on to your data for one year. This lets you pick up where you left off if you decide to come back. We delete the data after that.

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