Thank you for bringing this to our attention, CGM3.
I understand this is inconvenient, especially since you already have a subscription, but you're unable access your account. We'll work together to resolve this and ensure you can access the app and your subscription without any further trouble.
Account syncing or recognition errors can sometimes occur if cached data prevents the app from loading new information. You can log out of the app and then log back in to address this completely. It will prompt the app to refresh and retrieve updated account details.
If the issue persists, we recommend following these troubleshooting steps specific to your device:
For iOS:
- Open Settings and select General.
- Tap iPhone Storage, then choose the QuickBooks Online app.
- Select Offload App to reset app data without deleting it.
For Android:
- Open the Menu ☰, then select More Options ⋮.
- Go to Settings and choose Refresh Data.
- Confirm by tapping Yes.
You can also uninstall and reinstall the app to ensure you’re using the latest version and clear any bugs that could be causing the problem.
In the meantime, you can use a web browser to access your QuickBooks Online account. Be sure to log in using the correct credentials (username and password) associated with your subscription. If needed, you can recover your account by following the instructions in this article: Recover your Intuit Account if you can’t sign in.
Let us know if you need anything else. We're here to guide you.
