Bill number for a refund

amdrillinc4465 · ‎June 29, 2022

I talked to a Rep of Quickbooks yesterday and he told me I can apply for a refund on a quick books biennial charge I was charged in February 2022. But when I was doing that it is asking me for a bill number and it says you can find it in the email but I do not see a bill number. What do I do?

AlcaeusF · ‎June 29, 2022

Hi @amdrillinc4465,

Thank you for taking the time to reach out to us about the charge. I can guide you on what you can do to process the refund related to QuickBooks Online.

Since you're not seeing the requested information, you'll need to contact our QuickBooks Support Team. Your concern will need someone to check your account to review billing disputes from February.

They can verify sensitive information in a secure space and guide you further on how you can process the refund. You can reach out to them directly within your QuickBooks account.

Here's how:

Click the Help option in the upper-right corner.
Go to the Search tab.
Select Contact Us.

Additionally, I have an article here you can use in the future in managing your account, like the billing and payment information: Update billing, payment, and subscription info in QuickBooks Online.

Let me know if you need further assistance in requesting a refund or submitting requirements. I'll be around to lend a hand.