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MarineC
Level 1

Can't convert QB Desktop Premier 2013 to QB Online!

Tried directly from QB 2013 to QB online. Failed many times. Have tried restoring company file in QB Desktop Premier 2021 Trial. Didn't work. It said my company file wasn't made with US version, so can't do it. Tried restoring in QB Desktop 2016, don't have a license for that year and can't find a trial. After many failed and frustrating attempts, about to give up on QB. 

5 Comments
AlexV
QuickBooks Team

Can't convert QB Desktop Premier 2013 to QB Online!

Hi MarineC!

 

I know that you need to convert your file to QuickBooks Online. I'm here to help you.

 

The most possible reason why you're unable to restore your file using the QuickBooks Desktop Premier 2021 Trial version is due to the taxes. Currently, QuickBooks Desktop is designed for the United States, Canada, and United Kingdom only.

 

You can still convert your company file using a third-party migrator like Dataswitcher. You may check these articles for your reference:

 

You can also manually import the data to QuickBooks Online. You'll just need either a CSV, Google Sheets, and Excel file formats.

 

For more tips in using QuickBooks Online, visit this page: Help Articles.

 

I'll be here if you need more help. Take care!

Fiat Lux - ASIA
Level 15

Can't convert QB Desktop Premier 2013 to QB Online!

@MarineC 

Where is your company located? It is possible your company file was not created on QB Desktop US version. If your company is not located in CA or UK, you may purchase our conversion service. Contact us in private for details.

MarineC
Level 1

Can't convert QB Desktop Premier 2013 to QB Online!

Thank you. That makes sense about the taxes. Will check out the articles you mentioned. Appreciate your feedback.

MarineC
Level 1

Can't convert QB Desktop Premier 2013 to QB Online!

Thank you. We are in Malaysia. I think the company file was created in the Canadian version.

Fiat Lux - ASIA
Level 15

Can't convert QB Desktop Premier 2013 to QB Online!

@MarineC 

Make sure you are opening QB Online Malaysia version

https://quickbooks.grsm.io/Malaysia

 

then you have 2 ways to migrate data:

1. Utilize a migration tool. i.e TPExporter for Desktop, TPImporter for Online.

https://transactionpro.grsm.io/qbo

 

2. Purchase our conversion service.