Can't convert QB Desktop Premier 2013 to QB Online!

Hi MarineC!

I know that you need to convert your file to QuickBooks Online. I'm here to help you.

The most possible reason why you're unable to restore your file using the QuickBooks Desktop Premier 2021 Trial version is due to the taxes. Currently, QuickBooks Desktop is designed for the United States, Canada, and United Kingdom only.

You can still convert your company file using a third-party migrator like Dataswitcher. You may check these articles for your reference:

• Frequently Asked Questions: Transfer data from QuickBooks Desktop
• Conversion check list for converting your files into QuickBooks Online

You can also manually import the data to QuickBooks Online. You'll just need either a CSV, Google Sheets, and Excel file formats.

For more tips in using QuickBooks Online, visit this page: Help Articles.

I'll be here if you need more help. Take care!

@MarineC 

Where is your company located? It is possible your company file was not created on QB Desktop US version. If your company is not located in CA or UK, you may purchase our conversion service. Contact us in private for details.

Thank you. That makes sense about the taxes. Will check out the articles you mentioned. Appreciate your feedback.

Thank you. We are in Malaysia. I think the company file was created in the Canadian version.

@MarineC 

Make sure you are opening QB Online Malaysia version

https://quickbooks.grsm.io/Malaysia

then you have 2 ways to migrate data:

1. Utilize a migration tool. i.e TPExporter for Desktop, TPImporter for Online.

https://transactionpro.grsm.io/qbo

2. Purchase our conversion service.