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solux
Level 1
posted
‎May 09, 2023 11:35 PM
last updated ‎May 09, 2023 11:35 PM

Cannot sign up from the quickbooks invitation email link

Hi

the administrator send me the invitation of quickbooks, but when I clicked the link, it say:

An unexpected problem occurred on the server during your request. You can:

  • Wait a while and try again. The problem could be temporary and may be resolved in a few minutes.
  • Modify what you're doing (for example, if you are trying to create a report, customise it to display less data).

If you continue to have problems, contact Support.

Please use your browser's BACK button to continue using QuickBooks.

 

I tried 2 days and use different email address to ask for invitation, but same thing happened.

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1 Comment 1
Archie_B
QuickBooks Team
QuickBooks Team
‎May 10, 2023 02:19 AM

Cannot sign up from the quickbooks invitation email link

Hi, solux.

 

I checked our system and confirmed that there is an ongoing investigation into the issue reported by users who were unable to sign up when they attempted to access the admin's invitation link.

 

While I'm unable to provide a specific time frame for when this issue will be fixed, I recommend contacting our Support Team so you can be added to the list of affected users who will receive important updates on this matter.

 

To reach them:

 

  1. Go to Help (?).
  2. Select the Search tab, then Contact Us.
  3. Enter a brief description of your concern, then hit Continue.
  4. Choose Chat to start a conversation with the live support.

 

You can also use this link to reach them: Contact QuickBooks Online Support.

 

Feel free to return to this thread if you still have other concerns about users in QuickBooks Online. I'll be here to help.

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