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gopi1
Level 1
posted
‎November 16, 2020 08:56 AM
last updated ‎November 16, 2020 8:56 AM

Getting refund of the subscription amount debited from my card account.

Now, I have got a mail stating that INTUIT has renewed my subscription by charging my card account.  In fact, I have not used quickbooks for more than 3 months and have no plans to renew the subscription.  There was no call from anyone and they have just debited by card account.   How to get the refund as I will not be using their product going forward. 

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1 Comment
MaryLandT
QuickBooks Team
QuickBooks Team
‎November 16, 2020 10:18 AM

Getting refund of the subscription amount debited from my card account.

Let's get this checked out for you right away, gopi1.

 

We need to verify if you still have an active QuickBooks subscription before you get a refund. To perform this process, I recommend contacting our QuickBooks Online Team. They can pull up your account and check your subscription.

 

Then, process a refund once verified and cancel the active account so you won't be debited again.

 

Here's how to get in touch with them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

Feel free to click the Reply button below if you need additional information. Just tag my name, and I'll get back to you.

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