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gopi1
Level 1
posted
‎November 16, 2020 08:56 AM
last updated ‎November 16, 2020 8:56 AM

Getting refund of the subscription amount debited from my card account.

Now, I have got a mail stating that INTUIT has renewed my subscription by charging my card account.  In fact, I have not used quickbooks for more than 3 months and have no plans to renew the subscription.  There was no call from anyone and they have just debited by card account.   How to get the refund as I will not be using their product going forward. 

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4 Comments 4
MaryLandT
Moderator
Moderator
‎November 16, 2020 10:18 AM

Getting refund of the subscription amount debited from my card account.

Let's get this checked out for you right away, gopi1.

 

We need to verify if you still have an active QuickBooks subscription before you get a refund. To perform this process, I recommend contacting our QuickBooks Online Team. They can pull up your account and check your subscription.

 

Then, process a refund once verified and cancel the active account so you won't be debited again.

 

Here's how to get in touch with them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

Feel free to click the Reply button below if you need additional information. Just tag my name, and I'll get back to you.

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sweitzerinc
Level 1
‎June 06, 2023 11:43 AM

Getting refund of the subscription amount debited from my card account.

please refund $87.50 for payroll services never used.I was charged even though I canceled the service.

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sweitzerinc
Level 1
‎June 06, 2023 11:46 AM

Getting refund of the subscription amount debited from my card account.

 do not want to cancel my Quickbooks account. I simply want a refund for payroll service never used and canceled.

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SirielJeaB
Moderator
Moderator
‎June 06, 2023 12:16 PM

Getting refund of the subscription amount debited from my card account.

sweitzerinc, we appreciate your coming to the Community forum. I appreciate you sharing your QuickBooks account billing experience. I'll connect you with the appropriate team to deal with this kind of issue.

 

Please understand that we do not want you to encounter this problem. I advise speaking with our Live Support Team. They are the team that can look through your subscription details and assists you how to obtain a billing refund.

 

To contact support:
 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help (?) icon.
  3. Type in your concern then hit the Let's talk option.
  4. Choose Contact Us to connect with a live support agent.
  5. Select Start a chat with a support expert or Get a callback from the next available expert.

 

Moreover, visit this article for more resources on managing your subscription: Update billing, payment, and subscription info in QuickBooks Online. You can also change your credentials in QuickBooks Online.

 

If you have any questions about QuickBooks, we're always ready to help. Use the Reply button below or post in the Community again for additional questions. I'm glad that I was able to assist you today, sweitzerinc. 

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