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TUSSU
Level 5
posted
2 weeks ago
last updated ‎August 19, 2025 4:34 AM

I have quickbooks business online and quickbooks accountant and I would like to get my quickbooks business account to work in quickbooks accountant.

I have tried all the recommended ways, including clearing cache, igcognito but nothing works for me
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2 Comments 2
SIAB
Level 7
2 weeks ago

I have quickbooks business online and quickbooks accountant and I would like to get my quickbooks business account to work in quickbooks accountant.

Do you have a QBO account and a QBO Accountant account with the same email address?

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JamaicaA
QuickBooks Team
QuickBooks Team
2 weeks ago

I have quickbooks business online and quickbooks accountant and I would like to get my quickbooks business account to work in quickbooks accountant.

Hello, TUSSU.

 

It's my pleasure to help you get your QuickBooks Online account to work with QuickBooks Accountant. To do so, I need more information to provide a more appropriate resolution.

 

First, can you share how you send an invitation to your QuickBooks Accountant using QuickBooks Online? Do you have the same email for both accounts? Did you also encounter any errors when adding an accountant to your QBO account? May I know why you've cleared the cache and are accessing through an incognito window?

 

If an invitation has been sent, accept it to join QuickBooks Online. You can do so by opening the email and selecting Let’s go! link to Sign in to your existing account.

 

Please know that any additional details would help us narrow down the issue. Any screenshots added would be much appreciated. I'll be on the lookout for your response.

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