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thinazon
Level 1
posted
‎April 25, 2023 11:40 AM
last updated ‎April 25, 2023 11:40 AM

Issue with Grand Total Missing on Printed Invoices in QuickBooks Online

 An issue that I have been facing with QuickBooks Online. I have recently started using QuickBooks as our accounting platform for our hotel business, and we have noticed that we are not getting the Grand Total on our printed invoices.

Even though we can see the Group Subtotal and Grand Total on the screen, when we print the invoice, the Grand Total is missing. I have contacted your support team, and they have attempted to resolve the issue by using a screen share session. However, this did not work, and I was advised to send feedback so that the engineers could review and add these features.

As a hotel business, it is crucial for us to have the Grand Total on our printed invoices, and the absence of this feature is causing significant inconvenience for our operations. We are concerned that this issue may force us to switch to a different accounting platform.

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1 Comment 1
RoseJillB
QuickBooks Team
QuickBooks Team
‎April 25, 2023 01:50 PM

Issue with Grand Total Missing on Printed Invoices in QuickBooks Online

Thank you for bringing this to our attention, @thinazon.

 

The support you spoke with is correct about the unavailability of the option to see the grand total of an invoice in QuickBooks Online (QBO). I sincerely understand how beneficial it is to obtain this to easily determine the total amount of the transactions.

 

In this manner, I’ll guide you further on how you can submit this suggestion to our product development team. Doing so will help us comprehend how to best serve the demands of your company. The number of requests they receive may determine whether they include this feature in later editions. You can do this by using a web browser and following the steps outlined below:

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Enter a brief description of your product suggestion.
  4. Click Next to submit feedback.

 

We regularly take your suggestions into account while updating our products. In this, you can track the progress of your feature request in our Feedback forum.

 

Feel free to leave your comments below if you have other questions or concerns about managing invoices. I'm just a few clicks away.

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