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samalia
Moderator

Service update: Temporary delays to customer support

community service update.png

Update Friday 24th December:
Our customer support services will be back up to near full capacity from Friday 24th December. Global chat support will be available from 9am-3am PST. India chat support will be available from 12pm-9pm PST. Please continue to be patient with our staff, we anticipate that we will be back to full capacity from 2nd January.
 
Update Tuesday 21st December:
We are open for support with limited operating hours, 6pm-3am PST. Please be patient with our staff as we try our best to operate at full capacity in the coming days.
 
As of Friday December 17th, our partner contact centre in Cebu, Philippines has had to temporarily close due to a typhoon which has caused flooding on site and widespread power outages and evacuations all over the country.
At present, you may experience higher than normal wait times on messaging and in Q&A on community. 
Please note that over the weekend our chat will be unavailable.
We are continuing to monitor the impact to both our support teams and our customers and thank you for your patience during this time. Our team is working hard to ensure everything is being looked after and will keep you informed should things change.
In the meantime, please do check out our wide range of self-help content in our QuickBooks International Community.

 

3 Comments 3
TerriAnn-Richards
Level 1

Service update: Temporary delays to customer support

Where is your weekend support?

GlinetteC
Moderator

Service update: Temporary delays to customer support

Hello, TerriAnn-Richards.

 

I understand that you need to talk to our live support. However, the only one open for 24 hours is the Community forum.

 

You may want to post your questions or concerns here. That way, we can provide the steps you need to fix whatever issues you may encounter right now.

 

I also encourage visiting our QuickBooks Help page. We have collated articles that can help you guide doing other tasks to your account.

 

I look forward to your reply. Take care!

Fiat Lux - ASIA
Level 15

Service update: Temporary delays to customer support

@TerriAnn-Richards 

Any specific concern?