Subscription Payment not processing

Try to sign up for a new account and pay it with Paypal. It is more reliable than using a credit card.

https://quickbooks.grsm.io/Asia-Pacific

Hi there, Abdullah9.

Welcome to the QuickBooks Community. Please know that we aim to deliver customer satisfaction at all times and address an issue as soon as possible. With this, may I ask for the screenshot you're referring to since we are unable to see it? I appreciate you for sharing additional information so I can present an accurate resolution.

For now, it could be the cache full of history and temp files that cause unexpected behavior while paying a subscription. I suggest logging in to your QuickBooks account using a private browser. Then, access your Billing section and pay your subscription from there. This is to rule out the possibility of a webpage issue and ensure private browsing doesn't store local files or cache.

Use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, you'll need to clear the cache of your regular browser. This clears the history or log of sites so you can start with a clean slate. If the steps above didn't work, use another supported browser as an alternative.

Lastly, you may refer to this article to see steps on how you can manage your QuickBooks plan to add more or have fewer accounting features: Upgrade or downgrade your QuickBooks Online subscription.

Let me know if you need further assistance or any clarification about managing your subscription in QBO. I'm always here to provide extra information and help. Have a great day, Abdullah9

[Removed screenshot]

I appreciate you for coming back to the thread and adding a screenshot of the error you received, Abdullah9. With this, I'll ensure you'll be routed to the right person to assist you further on this matter and resolve it so you can get back on track.

The troubleshooting steps I shared above are one of the most details on how to fix an unusual error code while paying a subscription. If the issue persists after following the information, I recommend contacting our QuickBooks Online Support Team. They have the tools to pull up your account which is needed in investigating the cause of the issue.

Here's how to reach them: 

1. In your QuickBooks Online company, choose the (?) Help icon.
2. Select either Assistant or Search tab to get started.
3. Select how you want to contact them and fill in the information.

Lastly, you may refer to this article to view information on how you can read your QuickBooks subscription invoices if you have QuickBooks Online accounts for small businesses: QuickBooks monthly subscription invoice.

If you have any other questions about managing your account, simply leave a reply below. I'm always ready to lend a hand. Have a great day ahead and take care, Abdullah9.