The Business Registration No (BRN) field

Adding more than 12 digits for a customer's BRN is a thoughtful idea, @ZS Chong. However, the option to do so is currently unavailable.

In QuickBooks Online (QBO), please note that we're only allowed to input a unique set of 12 digits in Business Registration Numbers (BRN) for customers. The 12-digit BRN also serves as a standardized and unique identifier for businesses, ensuring compliance with local regulatory requirements.

Through this, it ensures accurate data entry and consistency in generating localized reports, invoices, and filings that align with business standards.

I'll add this guide to learn more about setting up e-invoice: How to set up e-invoicing in QBO.

You can also check this article to learn more about processing customer payments: Record invoice payments. (Although it's a US article, the process is also applicable to the Global region).

We'll be around to help you if you have any other concerns about BRN or invoices.

Thanks for the reply but sorry for the misunderstanding. My problem for the The Business Registration No (BRN) field is under Customer - Edit - Additional Info - Business Registration Number (BRN). 

I appreciate your clarification, ZS Chong. Currently, there is no option to extend the Business Registration Number field.

Please know that we appreciate user feedback on ways to enhance our existing features or introduce new ones. I encourage you to share your suggestions with our product engineers for their review, and they will consider them for future updates.

Here’s how:

1. Navigate to the Gear icon, then select Feedback.
2. Type in your product suggestions.
3. Hit Next to submit.

You may also find this article helpful on how to send statements to customers, which include summaries of their invoices, payments, credits, and balances: Create and send customer statements in QuickBooks Online.

Feel free to click the Reply button below, if you still need further assistance.