We get a Line Accounts don't exist error while importing from CSV despite having added it to Chart of Accounts. We have also tried to create new and import new CSV.

Hi @useratria_intelli,

I'm here to assist you with this matter. But before we can proceed, I'd like to ask for additional details on the nature of what you want to import. The reason I'm asking is so I can provide you an accurate resolution. 

Is this about uploading invoices, bank transactions, or something else entirely? 

If it's a bank upload, see this article: Common errors for importing bank transactions using CSV. Which lists the usual messages you encounter during this process, along with their respective troubleshooting steps.

Feel free to leave a comment below. I'm looking forward to hearing back from you. 

I want to add Bank account details to invoice

Welcome to the Community, @Pranav1958.

I can help you add the bank account details to an invoice in QuickBooks Online.

Currently, the option to enable a default field for the bank account details is unavailable. As a workaround, I recommend adding a custom field for the information you want to show in the sales form.

However, you may need to enter the account details manually during the process. Here's how:

1. Click the Gear icon in the upper-right corner.
2. Select Custom form styles under Your Company.
3. Choose a template, then press Edit below the Action column. 
4. Go to the Content tab.
5. Click the pencil icon at the top-right corner. 
6.  Press +Custom field under Display. 
7. Enter "Bank account" as the custom name. 
8. Hit Done.
9. Manually enter the account number when creating an invoice. 

Additionally, I recommend the following resources, which contains information about customizing transactions, as well as the email content of the invoices:

• Customise invoices, estimates, and cash memos in QuickBooks Online
• Customise your invoice emails

If you have additional questions or concerns while working in QBO, leave a comment below. I’ll be happy to help you out.

Hi @useratria_intelli , may be you'll need this tool for easier import export in qb : https://transactionpro.grsm.io/qbo . Glad to assist you.

Hi, i got the same problem as “line accounts do not exist” even those accounts do exist in chart of accounts when trying to import journal entries from csv files. Any idea where it went wrong? 
thank you

This is not the kind of service we want you to experience, lak1415.

I'd like to reiterate what  AlcaeusF answered. For now, you can add a custom field to show the account in QuickBooks.

You can browse these articles for more information in importing files in QuickBooks Online: 
 

• Common questions about importing data to QuickBooks Online
• Common errors for importing bank transactions using CSV
• Import bank transactions using Excel CSV files

Don't hesitate to let me know if you have additional questions about importing files in QuickBooks. I'm continuously here to help you. Take care always.

I'm facing the same issue, please find the attached image and advise the solution. Thanks in advance.

Hi there, ALaaELdin. I'm here to help you isolate this.

Based on the error, you likely have formatting issues when importing bills in QuickBooks Online. Make sure to carefully review and make any necessary edits to the mapping of the CSV file. Afterward, save a new copy of the file. Once done, proceed to reimport the updated file to your QBO company. See this for the detailed steps: Import your bills in QuickBooks Online.

If the issue persists, I recommend contacting our Customer Support team. This allows them to investigate further and guide you on what to do next.

As a workaround, you can manually enter the bills by using the +New menu. Here's how you can do it:

1. Click on + New.
2. Select Bill.                                                                                                                                                                                   
3. In the Supplier ▼ dropdown, pick a supplier.
4. From the Terms ▼ dropdown, choose the bill's terms. This is when your supplier expects to be paid.
5. Add the Bill date, Due date, and Bill no. as they're recorded on the bill.
6. Enter the bill details in the Category details section. Go to the Category dropdown, and choose the expense account you use to track expense transactions. Then enter a description.
7. Enter the Amount and tax.
8. If you plan to bill a customer for the expense, hit the Billable checkbox and enter their name in the Customer field. Learn more about billable expenses.
9. When you're done, click on Save and close.

For future use, see this guide to find out ways of applying payments toward bills: 

• Record and manage bill payments in QuickBooks Online
• Learn the difference between bills, cheques, and expenses in QuickBooks Online

Please let us know if you need more help handling your bills. We'll make sure to respond as soon as we can. Taka the best care!

Much Thanks for your support. but could you please clarify the meaning of "the mapping of the CSV file"? Do you mean matching every column in the sheet with the import sample?

Thanks for replying back here in the thread, ALaaELdin.  I appreciate your interest in understanding the meaning of "the mapping of the CSV file" in the context of importing bills into QuickBooks Online. Allow me to provide you with a clear explanation so everything about the process will be clear for you.

Yes, you're right that mapping is the process of matching every column. We are essentially talking about the process of matching and confirming that the data in the CSV file aligns correctly with the corresponding fields in QuickBooks Online. This mapping ensures that each column in the CSV file is correctly associated with the appropriate import sample in QuickBooks Online.

We've also assembled some frequently asked questions about importing data to QuickBooks Online that you can always read through: Common questions about importing data to QuickBooks Online.

Additionally, here's an article that I've included to help you review your downloaded bank and credit card transactions so they'll be put into the accounts appropriately: Categorise and match online bank transactions in QuickBooks Online.

I hope this explanation clarifies the concept of mapping in the context of importing bills into QuickBooks Online using a CSV file. If you have any further questions or need additional assistance, please don't hesitate to ask. We are here to help you. Take care and have a good one.