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The Revolver Club
Level 1
posted
‎June 01, 2022 07:08 AM
last updated ‎June 01, 2022 7:08 AM

Chat support not working and where does shipping gets account from shopify?

I need help regarding the following issues on quickbooks -
 
1. Whenever I try to raise an issue through chat, the chat is not getting initiated. I don't get any response from the team for hours and the chat is not getting accounted for. Attaching screenshot for reference.
 
2. I have connected my shopify with quickbook and we charge shipping from customers. So, I want to know where the amount of shipping for each order is getting accounted for in quickbooks by default? Because we raise payment to the carrier against that shipping amount.
 
Let me know, what can be done.
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1 Comment 1
AlcaeusF
Moderator
Moderator
‎June 01, 2022 08:51 AM

Chat support not working and where does shipping gets account from shopify?

Hello @The Revolver Club,

 

Thank you for posting detailed information about your concern here in the Community. I'm here to help you contact QuickBooks support and share information about the Shopify app linked to your QuickBooks Online.

 

I've checked your post, and I don't see any screenshots attached. Since you're unable to get in touch with our Live Chat Support and have not gotten any response for hours, the issue may be related to the browser's cache.

 

It can cause unusual behavior when navigating the product, like not being able to contact support successfully. I'd recommend you start by logging into your account using a private browser.

This process allows you to isolate the problem and access QBO without storing any data in the cache. Thus, it's a great way to isolate browser-related issues.

 

Use these keyboard shortcuts depending on your browser:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

While in private mode or incognito, attempt to contact support again. If it works, let's clear your browser's cache, so it'll function efficiently.

 

If private browsing doesn't work, use another supported web engine to check if the issue is related to the browser.

 

For your Shopify concern, the default account for the shipping fees will depend on the account selected during the configuration process. You'll need to go through your app to determine the account.

 

Other regions like India can configure any account for the fees. If you need further assistance reviewing the setup, you can contact the dedicated support through this link: Shopify support guide.

 

We've created a one-stop article for integrating Shopify with our QuickBooks Online. I've attached a link you can use to learn more about the setup process, as well as the workflows: Shopify and QuickBooks Online Integration Guide.

 

I'm always ready to lend a hand if you need further assistance with your QuickBooks product or integrating third-party apps. Have a great day.

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