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Level 1

custom form style> New Style



I am facing an unexpected error when i try to import a new customer invoice.


i went to >Gear option>Custom form styles>imp>New style>import Style where i got stuck with an error. Something went wrong. Sorry, an unexpected error has occurred. please try again.


It is even not allowed to pop up upload page where we need to upload invoice format.



3 Comments 3

custom form style> New Style

Hi @123146175004559,


Thank you for bringing this issue to our attention. 


We have an open investigation for this specific issue. With that said, I suggest you contact our Technical Support team for assistance. They can add you to the list of our affected users. You'll then receive an email notification whenever an update becomes available. 


Take a look at this article for the steps: QuickBooks Online Support


Other than importing a custom template for invoices, you also have the option to add custom fields. See this article for the steps: How to add custom fields to invoices


Post a reply if you have other concerns with custom templates in QuickBooks Online, and I'll handle them for you. 

Level 1

custom form style> New Style

Hi Ryan,


I am still awaiting issue to be resolved. i did ask you to contact your technical team and get this sorted. let me know how long it takes?


Error still comes as it was before. My sales invoicing got affected with this.


Kind regards,



QuickBooks Team

custom form style> New Style

Thanks for coming back, @123146175004559. As per checking our records today, this is still an open investigation. 


We have already asked our engineers to look into this and we appreciate your patience while we continue with our investigation. 


Though, we're unable to provide the turnaround time as to when this will be resolved. Thus, we suggest you contact our Customer Care team. This way, you'll be notified directly through email communications. 


Feel free to post again if you have additional concerns. We're always here to lend a hand.