Export PDF we can’t

Thanks for letting us know about the situation you’re experiencing with exporting a document in QuickBooks Online (QBO), Anya. I can see how challenging it must be when something as straightforward as downloading data doesn’t work as planned, and I’d be happy to guide you to some troubleshooting measures and offer an alternative to sort this out.

Before we proceed, could you let me know if you encountered any error messages or prompts while attempting to export the PDF file? What type of data are you exporting? Having these details will help me better understand the issue and provide a more accurate solution.

I recommend clearing your browser's cache to access the program with a clean slate, as cached data can sometimes build up and impact how QuickBooks processes certain functions, such as file downloads or exports. You can also switch to other supported browsers for better compatibility.

Meanwhile, we can opt for other options, such as exporting it to Excel, to see how well your business is doing in the Export data window.

You also have the flexibility to transfer your data to Google Sheets, a CSV, or even Excel, depending on your needs, if you're working within the Reports page.

Let me know how things turn out. If you have further questions or if you continue to experience problems with exporting files or need assistance with banking, reports, or anything else, feel free to reach out again. I'm here to help you get everything back on track. Take care.