Hello there, @pavian. We're thrilled to have you as part of the Community forum and happy to help with any questions you have. It's our pleasure to provide the information you need.
We comprehend that dealing with difficulties takes time and may have an impact on your business activities. It would be best if you get in touch with the First Abu Dhabi Bank support team. This way, they can provide you with information on how to handle these bank connections and ask them if they can provide a .qbo file or CSV so you can manually import bank transactions into QuickBooks Online (QBO) before doing the sync or integration.
In the meantime, we can do some troubleshooting steps to get the banks updated. Open your QuickBooks Online account using the incognito or private browser. This mode doesn't store cache. Excessive cache buildup in a browser can cause unexpected behavior with the product. You can clean this up by opening your account in a private window.
Please refer to these keyboard shortcuts:
- Safari: Command + Shift + N
- Google Chrome: CTRL + Shift + N
- Mozilla Firefox or Microsoft Edge: CTRL + Sh
If this approach proves successful, you can switch back to your regular browser and proceed to clear your browsing history. Additionally, we recommend trying a different supported browser, as the version of QuickBooks you are currently using may be experiencing a temporary malfunction.
If you want to manage your transactions and use bank rules to categorize them from your bank, read the following articles:
We appreciate your cooperation and patience throughout this process. Let me know if you need further assistance. We want to ensure you can access your QuickBooks smoothly. We are here to help. Take care, and I wish you continued success.
