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It just keeps loading when i try to import the product and services template. how to solve?

1 Comment 1
QuickBooks Team

It just keeps loading when i try to import the product and services template. how to solve?

Welcome to the Community space, novel.


Let me share some information on why you encounter this kind of issue while importing your product and services in QuickBooks Online.


The reason it continues to load when you attempt to import may be due to an incorrect format or a browser-related problem.


Then ensure that the spreadsheet is not more than 1000 rows. You can check the common questions about importing data in QuickBooks Online to know more about importing.


Afterward, when the spreadsheet is complete, we can open your account in incognito mode to see if this has something to do with your browser.


Here's how to access incognito mode in some of the most commonly used web browsers:

  •  Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P


If you're able to import your product and services by browsing privately, it's safe to say that it's being caused by the browser. It can be fixed by clearing your cache and cookies.


In the event it continues occurring while using incognito, you'll initially have to try switching to another browsing application.


Here's a list of supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari 11 or newer


Lastly, you can check out the following articles below to learn the frequently asked questions for the import process in QuickBooks:



If you have other concerns regarding importing in QuickBooks Online, please don't hesitate to post here in the Community. We are eager to help you.