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Welcome to the Community, luc3.
To make sure we’re on the same page, are you trying to import transactions (bills or expenses) or items? Any details shared can help me provide the steps to move forward.
While waiting for the complete details, let’s perform some basic troubleshooting steps to move past the error. For items/purchases that are non-taxable, make sure to use the zero-rated or NO VAT code on the transactions.
This way, you will not have any issues when importing them. If you haven’t created the zero-rated tax, follow these steps to add it.
The following link provides an overview of how to activate the sales tax feature. It includes steps to help add, edit or group sales tax: How do I set up sales GST/VAT rates and use them on forms? (International QBO).
Next, let’s go to the Products and Services page and open each item (purchases) that are not subject to tax. Then, change the tax rate in the Purchase tax section to zero-rated.
If you’re importing transactions, we’ll have to open each one and use the No VAT code. Here’s how:
Perform the same procedure to all purchases you’re trying to import. Once done, you can start with the import process.
For additional resources, check out the Common questions about importing data to QuickBooks Online guide. It contains links to help import data seamlessly into the program.
Reach out to me if you have any other concerns or questions. I’ll be right here to answer them for you. Have a good one.
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