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QuickBooksHelp
Intuit

Manage billing, payment, and subscription info in QuickBooks Online

Learn how to change your billing info, payment method, upgrade and downgrade your subscription.

If your personal or business information changes, you need to edit it in QuickBooks so everything stays accurate. Here's how to manage billing, payment, and subscription information directly from QuickBooks Online.

Tip: Our in-product QuickBooks Digital Assistant can walk you through the process of updating your billing. Simply open the Digital Assistant, type "billing", and follow the instructions. Get started now.

To keep your account active, your card will be set up on a billing cycle. You'll have the option to pay monthly, or you can save 10% with annual billing.

  1. Sign in to QuickBooks Online as a primary admin.
  2. Select Settings ⚙, then Account and settings.
  3. Select Billing & Subscription.
  4. Review the information in each section.
    • To view payment history: In the QuickBooks Online tile, select View payment history. Your billing history shows the last 6 months’ bills.

Update or change your payment method

Follow the steps based on how you subscribed to QuickBooks Online. If you subscribed through a mobile app store, follow the steps in that section.

If you subscribed online directly through QuickBooks Online

  1. Sign in as a primary or company admin.
  2. Select Settings ⚙ in the top right, and then Account and settings.
  3. Select the Billing & Subscription tab.
  4. Select Edit ✏️ next to your payment method.
  5. Update your credit card info.
  6. Review the address for your credit card. It must be the same one that appears on your credit card statements.
  7. When you're done, select Confirm card or Save.

If you subscribed to QuickBooks Online through an app store

If you subscribed through Google Play (Android) or the Apple App Store (iPhone or iPad), use these steps from Google and Apple:

View your payment history

  1. Sign in as a primary or company admin.
  2. Select Settings ⚙ in the top right, and then Account and settings.
  3. Select the Billing & Subscription tab.
  4. In the QuickBooks Online tile, select View payment history.

Your billing history shows the last 6 months' bills.

Change your billing schedule

Learn how to change your billing schedule for your QuickBooks Online plan.

QuickBooks Online offers monthly and annual billing. When you’re ready, here’s how to change your payment schedule. After completing the steps below, we’ll send you an email to let you know about your new plan details.
If you are subscribed to a QuickBooks Online plan:

  1. Sign in to QuickBooks Online as a primary admin.
  2. Go to Settings ⚙, then Account and Settings.
  3. Select Billing & Subscription.
  4. Select Switch to monthly billing or Switch to annual billing.
  5. Select Switch, then select Done.
Tip: Opt for annual billing and get a 10% discount compared with monthly billing!

What is the benefit of opting for annual billing?

You will get a 10% discount compared with monthly billing!

I am billed monthly, can I switch to annual billing ? 

Yes, you can. You will get an email notifying you of the change and you will get a 10% discount compared with monthly billing.

I am billed annually, can I switch to monthly billing? 

Yes, you will automatically be refunded the annual amount remaining. You will go to full price and not in-market discounted price.

Will I be auto-billed at the end of the annual plan? 

Yes, you will be auto-charged at renewal date and you will keep the 10% discount. 

Will I get a reminder before the new annual auto-charge? 

Yes, there is currently an automated email 1 month prior to remind you of the upcoming billing.

What happens if I cancel before the subscription end date? 

We will cancel the auto-renew and you will have access to your account until the subscription end date.

Can I opt for annual billing when creating my QuickBooks account?

It is not yet possible to choose annual billing when creating an account. You will need to start with monthly billing when you sign up and then change to annual billing by following the steps in this article.

I am billed annually, can I upgrade or downgrade? 

Yes, and your fees will be adjusted to the new full listed price. Your billing date will not change.

What happens if I want to transfer my billing to my accountant?

You can easily transfer your billing following this article. You will get a pro-rated refund for the remaining period and your accountant will pay the accountant price.

Upgrade or Downgrade your subscription

Find the accounting tools that are right for you. Need more (or fewer) features? Follow these steps to upgrade or downgrade your subscription.

Troubleshooting

We do our best to ensure things run smoothly, but sometimes small technical issues occur.Below are some error messages you might see when you update billing details.

  • Something's not quite right
  • It looks like there was a problem on our end. Click Save again.
  • Blank page/screen (unable to enter billing details)
  • Subscription-error billing
  • The "Save" button is greyed out

The good news is we can fix this. When you update billing and subscription details:

  • Ensure that all Billing & Subscription fields are completed.
  • Verify credit card details.
  • Confirm that the address for the credit card matches the address in your QuickBooks settings. The addresses must match.

Note: QuickBooks only accepts the following debit and credit cards: Visa, Mastercard, and Amex.

Cancel your subscription

We're sorry to see you go. If QuickBooks Online isn't the right fit for you, we want to help you get the right tools for you. Here's how to cancel your subscription or trial.

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