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balasahebpatil8
Level 1

Administration had made 2 invoices automatically at yesterday's night. So we need your help. Please call us on this no. [REMOVED]

 
1 Comment 1
AlcaeusF
Moderator

Administration had made 2 invoices automatically at yesterday's night. So we need your help. Please call us on this no. [REMOVED]

Hi @balasahebpatil8,

 

Thank you for posting here in the Community. I'm here to help you with your concern about the invoices in QuickBooks Online.

 

If you're seeing duplicate transactions showing automatically, it may be something to do with your recurring templates. There may be two templates named differently. 

 

For detailed instructions on how to handle the situation, check out this link about deleting a duplicate template: Duplicate transactions when using a recurring template.

 

If you're trying to get rid of the other invoice, you can delete it. I recommend you go to the Sales section to remove the transaction.

 

Here's how:

 

  1. On the left navigation bar, click Sales.
  2. Go to the Invoices tab.
  3. Click the invoice.
  4. Press Edit invoice.
  5. Select More.
  6. Hit Delete.

 

In case you're referring to something else, you can add more details below. Also, I've removed your contact details in this public forum for your safety.

 

If you need a hand from our QuickBooks Support Team, reach them out through these steps:

 

  1. Click the Help option in the upper-right corner.
  2. Go to the Search tab.
  3. Select Contact Us

 

Additionally, I recommend visiting the following article to learn about the report you can use for recurring templates, as well as how to delete an account linked to a recurring transaction: Review your recurring transactions in QuickBooks Online.

 

Please know that I'm just a post away if you need more assistance with the invoices. Take care.