Applying a credit memo to an invoice

Koizumi008 · ‎October 16, 2022

Hi Everyone,

Is there a way we can just issue a credit note to a customer. Let's say Customer A has an invoice of 10k, and we would like to apply a 2k worth of credit note.

right now it's asking me to determine a specific line item from the invoice where i would apply the credit, however, we dont need it to be specific and we just need to apply the outstanding credit note.

Thanks for your help!

Jen_D · ‎October 17, 2022

I can share some insights on how you can use the credit and apply it to the invoice, @Koizumi008.

For this, you can create a custom credit service item so you can quickly add it to credit notes as a single line item. This way, it is different to the ones on the invoice. If your customer has returned inventory and you wish to update your quantity on hand, that's the only time you can input the product as a line item within the credit note.

Here are the steps you can follow to apply it:

Select + New.
Select Credit note.
In the Customer dropdown, select the customer's name.
Enter the credit note details, such as the date and the amount. Tip:
When you're done, select Save and close.

See this article for the complete guide: Create and apply credit notes or delayed credits in QuickBooks Online

Please come back here if you need further help with applying a sales credit. I'll be more than happy to help you out. All the best

View solution in original post

Jen_D · ‎October 17, 2022

I can share some insights on how you can use the credit and apply it to the invoice, @Koizumi008.

For this, you can create a custom credit service item so you can quickly add it to credit notes as a single line item. This way, it is different to the ones on the invoice. If your customer has returned inventory and you wish to update your quantity on hand, that's the only time you can input the product as a line item within the credit note.

Here are the steps you can follow to apply it:

Select + New.
Select Credit note.
In the Customer dropdown, select the customer's name.
Enter the credit note details, such as the date and the amount. Tip:
When you're done, select Save and close.

See this article for the complete guide: Create and apply credit notes or delayed credits in QuickBooks Online

Please come back here if you need further help with applying a sales credit. I'll be more than happy to help you out. All the best

Koizumi008 · ‎October 17, 2022

Will try this. Thank you! @Jen_D

Thisispony · ‎August 02, 2023

See what Xero do. This is utterly terrible. Credit not allocated. Think DIRECTIONALLY Quickbooks. As a user, you start at the invoice - so why the flip is their not an option within that invoice.

More importantly, pay me for my time to help you improve your broken system.