Good day, @Nicolae. I can see how the functionality to capture receipts benefits you. Not to worry, I've got troubleshooting steps to sort this out.
Before proceeding, are there any error messages when taking the receipts? What happens when you snap? Please know that any additional information can help us narrow down your concerns.
In the meantime, let's examine if the app is updated as it affects the performance. Just locate the QuickBooks app on your Play Store or App Store. For iOS devices, it requires running 11.1 or newer and Nougat 7.1.1 or higher for Android. Here's an article to learn more about the supported operating systems: System Requirements you need for the best experience when using QuickBooks.
Once done, let's determine if this is a cache-related issue by clearing your app data to refresh the background processes and eliminate older files that might cause the odd behavior. To proceed, follow the steps below:
For iOS devices:
- Select the menu icon at the top right corner of your phone screen.
- Press Help & Feedback, then click Refresh Data and Refresh.
For Android:
- Tap the menu icon and choose Settings.
- Select Refresh Data, then click Yes.
If the issue persists, I recommend uninstalling and reinstalling the QuickBooks Online mobile app. You can also consider adding attachments to your customer and supplier profiles along with their transactions.
I'm including these resources to help you get an outline of what you can do with the app. This way, you'll be able to navigate it easily:
The troubleshooting above should help the snap receipt feature get back to work. Don't be shy to give me a buzz if you need further help uploading them. I'll be here to lend you a hand.
