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KevvyB
Level 1

Customer account number field

Hi there

 

I am an accountant who has just started looking after the books of a couple of companies. I am considering moving another customer onto QBO. However the one missing field that I cannot find relates to the customer account number. From all my investigations it looks like this is one field in QBO that is missing?

 

Am I correct? If I am correct - is there any reason why there is not a customer account number field? Thanks

 

7 Comments 7
Fiat Lux - ASIA
Level 15

Customer account number field

Define "customer account number".

KevvyB
Level 1

Customer account number field

Most accounting systems use a code that is a short-reference to a customer.

 

E.g. Customer ABC Trading would have a customer account number of ABC01. Something very similar to a General ledger setup, where each account has an account number designated to it

Fiat Lux - ASIA
Level 15

Customer account number field

You may utilize the available custom field to manage customer account number. Make sure you find it in QBO region you want to use.

https://quickbooks.grsm.io/EU

https://quickbooks.grsm.io/South-America

 

RODOJO
Level 1

Customer account number field

When referencing the Custom Fields option, I do not see how to get that field (Customer Number) to print on the customer's statement.  Is that something that is possible?

MaryLandT
QuickBooks Team

Customer account number field

I can tell where to see custom fields when you print them, RODOJO.

 

Right now, custom fields won't appear on the customer's statement. They'll appear on selected sales forms, such as invoices, sales receipts, refund receipts, and credit notes.

 

You can either display them within QuickBooks and/or printed them on specific sales forms. To learn more about this, check out this link: How to add custom fields to invoices.

 

I suggest sending a request about this feature to be available when printing a customer's statement.

 

Let me show you the steps:

 

  1. Select the Gear icon at the top, then Feedback.
  2. Enter your comments or product suggestions then select Next.
  3. You'll be provided a list of suggested Help articles related to your comment. You can read through them or select Skip and send message.
  4. From the drop-down, choose the appropriate category, then select Send message.

Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks.

 

I'm adding these articles for future guide:

Keep me posted if there's anything else I can help you about seeing custom fields when printing sales forms. I'll be around whenever you have follow-up questions.

sarah86bn
Level 1

Customer account number field

Hi

 

I am also looking into customer account numbers.

I have followed the instructions regarding the custom fields however this means you have to enter the number every time you raise an invoice.  Is there anyway an account number can be saved to the customer record so that it appears on every invoice and on reports?

DebSheenD
QuickBooks Team

Customer account number field

Hello, sarah86bn.

I appreciate your time to let us know the results of the steps you've done.

I understand that you wanted to add the account number to the invoice template. However, that option is unavailable in QuickBooks Online. For now, you can add it in the Billing Address field on the customer information window.

Here's how:

 

  1. Sign up for your QuickBooks Online.
  2. Go to Sales.
  3. Select the Customer/Clients.
  4. Click the customer name to open the customer page, then choose Edit.
  5. Add the account number on the Use display name field.
    To see the account number, cut the address and move it to the custom field, then add the account number on the address field.
  6.  Select Save.

You can check this article for future reference: Customize invoices


Please know that I'm one post away if you have any other issues or concerns in managing your invoices. I'm always here to help. Take care!