Let me help you with turning off the email reminder of overdue invoices sent to your customers.
To see which customers received reminders, go to Bookkeeping, Transactions, and All Sales. After sending a reminder, QuickBooks adds "(Reminded)" to invoices in the Status column. After that, we can disable the automatic invoice reminders in QuickBooks Online (QBO). This prevents customers from receiving overdue invoices automatically. Here's how it's done:
- Go to the Gear icon on the top menu.
- Select Account and settings.
- Tick the Sales tab.
- In the Reminders section, hit Edit.
- Turn off the Automatic invoice reminders option.
- Tap Save.
- Press Done.
Instead of automatic reminders, you can also gently remind customers about invoice due dates. Here's how to send them manually:
- Go to Bookkeeping, select Transactions, then select All Sales.
- Find the invoice you'd like to send a reminder for.
- From the Receive payment dropdown, choose Send reminder.
- Customise your message and press Send.
QuickBooks offers ways to create a template for regular transactions and make customers' payments organized and connected from start to finish. For more details, see these resources:
We’ll be here to help if you have any other questions or concerns about managing your invoices. Just add them to your reply below. You have a good one.
