Hi there, @amisha1.
Sometimes too much cache accumulated in a browser can cause unexpected behavior with the product. This can be the reason why you're getting a glitch when raising tax invoices.
To isolate the issue, we can run some basic troubleshooting steps. To start with, open your account using a private window. This will help us identify if the error is cache-related and fix it. Simply press the following shortcut keys to access this mode:
- Mozilla Firefox: press CTRL+Shift+P
- Google Chrome: press CTRL+ Shift+N
- Safari: press Command+Shift+N
If it works, go back to your regular browser and clear its cache. If you're still getting the same results, use another supported, and updated browser.
Moreover, you can check out this article for additional reference in tracking tax when you make a sale: Use tax on an invoice or sales receipt.
Feel free to update us after performing the steps in the comment below. I'd like to ensure this is resolved for you. Take care always.
