Thanks for visiting the Community space today.
We can see the urgency of this matter and want to make sure you can get through this so you can see your USD transactions and balances inside QuickBooks Online (QBO). It's possible your bank isn't set as USD when linking it inside the program.
You'll want to ensure that when connecting a bank account to your company file in QBO, you've selected the correct account category to show you what you need. Since you've linked the account, you'll want to disconnect and reconnect to choose USD as your bank's category. We'll write down the steps to get you going:
- Access your QuickBooks Online company.
- On the left navigational bar, go to the Banking tab.
- Locate the US bank, and then click the Pencil icon inside it.
- Select the Edit account info.
- Under the File Upload Account, tick the box beside Disconnect this account on save.
- Once done, click Save and Close.
After doing so, reconnect your bank and this time. Ensure to choose the US account category. If the issue persists, we'd recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation. You can visit this article for more details: How and when can I contact QuickBooks Online support?
In addition, you can visit these articles to help you manage bank transactions, reconcile an account, and ensure your data stays accurate inside QBO:
Feel free to let us know how it goes. This way, we can get back to you and provide further assistance if needed. Also, if you have any additional QuickBooks-related questions, we'll help you again. Take care!
