It’s possible that the email address you used to send your sales receipts has not yet been invited or authorized within your QuickBooks account.
I appreciate that you’ve followed the required email format for submitting receipts in QuickBooks. However, there are some necessary steps to complete before your external email can be fully approved for forwarding receipts.
The email address you’re using to send receipts needs to be first invited by the QuickBooks account admin. This invitation grants permission for that outside email to be linked and recognized for transactions within QuickBooks.
Once your external email address receives the invitation, you will need to click the “Let’s go!” hyperlink included in that email and follow the onscreen prompts. During this process, a verification code will be sent to the email address registered to your QuickBooks account, which you will enter to complete the approval.
After finishing these steps, your email address will be fully authorized and ready to send receipts. Additionally, when forwarding receipts, please ensure that the attachments are in the required file formats and that each file size is between 46 KB and 20 MB.
If you need further assistance with the process, please let us know.
