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Hello, @sunita-whitenois.
I appreciate the efforts you've performed to process the payment and the impact of any delay that might cause to your business.
To get this resolved, I'd suggest contacting our Merchant Support Team. They have extra tools to pull up your account securely and check the possible reasons why you can't process the payment. For the support's contact information, you can open this link: QuickBooks Online with Payments & Merchant Service Center Support.
Also, I've added these articles to learn more about how you can take and process payments in QuickBooks. Though these articles are for QuickBooks US still you can use them for references.
I want to make sure you're taken care of. Keep us posted here if you have other questions or concerns. I'm always here to lend a hand.
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