I am facing some problem with receipt form i already made a new form saved but somehow when i print the receipt it shows completely different form and wrong balance due

Welcome to the Community space, lamice_nassoura-.

I can think of a few reasons why this happens. Let's check some information to figure out what's causing the incorrect balance due.

Have you created a credit note transaction for that specific customer? If you're unsure, let's check if there's a payment applied to that receipt or invoice. I'll show you how.

1. Go to the Sales menu.
2. Click the Invoices tab.
3. Locate the invoice in question.
4. You'll see 1 payment made link if there's a credit note applied to that invoice.
5. If that is what you see, you can click the link and unapplied the credit note.
6. Once done, hit Save and close.

If this is the case, you can also disable the Automatically apply credits feature. 

Here's how:

1. Go to the Gear icon.
2. Select Account and Settings.
3. Click the Advanced tab.
4. Search for the Automation section. Uncheck Automatically apply credits.
5. Hit Save, then Done.

If the issues persist, you can provide a screenshot of the receipt forms or invoice so we can further help you.

For future reference, I'm adding this article to help you if you need to find some missing payments in QuickBooks Online: Find missing payments you want to deposit in the Bank Deposit window.

Don't hesitate to post again if you need further assistance with invoice or receipt forms. We're always here to help you.

Hi Giovann

Thank you for your quick reply

this is not the case i am facing please check attached file the form of sales receipt i made and how it is showing by defualt

this is to show you no credit notes is made

Hi there, @lamice_nassoura-. I've got some information that I'm sure you'll find helpful about custom forms.

In QuickBooks Online, we can only create and customise invoice, estimate, and sales receipt templates. Your attached file is a Receive Payment form. This form is used when a customer pays you for an invoice you previously recorded. A sales receipt is used when your customer gives you immediate payment. Feel free to read this article for more info: What is the difference between an invoice, sales receipt, bill, and statement?.

If you'd like to show your customers their outstanding balances, you can send them a customer statement. 

Visit us again and post a comment below if you need more help with personalising your sales forms. I'd be happy to help. Stay safe, @lamice_nassoura-.