We hear your frustration and it makes sense that you feel this way. Repeatedly calling with a common issue can feel like an inefficient use of everyone’s time. You're looking for a proactive approach where the problem is acknowledged and addressed based on collective user feedback. This way, it can expedite the resolution and save everyone time and effort. I’ll make sure to pass on your concerns so that we can look into a more streamlined approach to solve this issue, samy-wingshing.
Yes, the maximum attachment file size is 9 MB. In this case, we recommend reaching out to our Customer Support Team. We know you already contacted us, however, this is the best option for them to further investigate what's causing this preview invoice's issue. Here's how:
- Open the QBO mobile app on your device.
- Click the Menu icon located in the lower right corner of the screen.
- Go to the All tab and scroll down to the Attachments section.
- Hit Help and choose your preferred way to connect with us.
- Click Articles and Support and choose Contact Us.
- Choose the specific concern you want to talk with or click Ask about something else.
- Enter your concern in the provided box field, then click Continue.
- Press Callback to reserve a spot, allowing an available expert to call you back.
Moreover, you can check out these articles that will help you organize your invoices and payments:
The Community always has your back if you have additional concerns with your invoices or any QuickBooks-related concerns. We'll be right here to provide any kind of assistance, samy-wingshing.
