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Let me help you figure this out, Liz. This way, we can ensure that your customer transactions are always accurate.
Do you only see duplicate invoices in the Audit log? If so, what type of user is indicated? You have nothing to worry about if you see the following users underneath as QuickBooks Online (QBO) creates particular users for some specific situations:
4. Import Administration- There is an automatic change related to converting your data from the QuickBooks Desktop version.
For more details, see this link: Use the audit log in QuickBooks Online.
But if the duplicate invoice is shown in the reports and one of your colleagues or assistants created it, I'd recommend deleting them. This way, your books will stay accurate. Let me show you how:
Additionally, check out these articles below on how to send invoice reminders and record customer payments in QuickBooks:
Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about monitoring your transactions in QBO. I'm just around to help. Take care always.
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