I'm unable to enter Tax Identification Number, which QB requires now. It says invalid. I have government issued certificate to prove it is accurate.

I'm glad you raised this concern here, @EYDO. 

I'll share info about entering a Tax Identification Number (TIN) in QuickBooks Online (QBO) Tanzania.

There's an acceptable format for TIN in QBO Tanzania, a 9-digit arrangement wherein 8 numeric +1 alphanumeric numbers. Examples are 12-123456-A, 12123456-A, and 12123456A.

If you follow these formats and the issue persists, let's perform some basic troubleshooting steps to fix this. We can start by accessing your QBO account in a private/incognito browsing window. This will determine if it's a browser-related concern because cache files won't be saved here. 

Feel free to utilize these shortcut keys:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

From there, enter your TIN following the correct format. Once it works well, go back to your default browser. Then, initiate a clear cache to remove outdated files. If the issue persists, we can use another supported browser. This happens if the one you're currently working on has a temporary issue with QuickBooks.

After performing the steps, if the same error happens, I recommend contacting the QBO Care Team to review your account and find a solution.

If you want to see a detailed look at your owed taxes, check out this article: Check how much sales tax you owe in QuickBooks Online.

For additional questions about managing your tax info, leave a comment below. We'll be willing to help. Keep safe, and have a good one.

Our TIN is 9 digits formatted like: “000-000-000”. I tried removing the dashes appending “A” at the end, but it was still not accepted. Perhaps this is a unique format given to NGOs / nonprofits? Please have someone reach out to me and I’d be happy to provide a scan of our tax registration certificate granted by Tanzania Revenue Authority (TRA). I also contacted support about this issue last year with no resolution.

Thanks for getting back into the thread, @EYDO. Let me help you with your Tax Identification Number (TIN) in QuickBooks Online (QBO).

Since you've already reached out to our QuickBooks Support about this, I suggest contacting them again. They have tools that can check your account securely and review the reason for the account status. Follow these steps how to contact support: 

1. Log in to your QBO account and select Help.
2. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
   • Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
     • Start a chat with a QuickBooks support expert online.
     • Ask the community to get help from businesses like yours.

Additionally, you can check t his article to learn how to file your sales tax return and record your sales tax payment: File your sales tax return and record sales tax payments in QuickBooks Online.

Should you have other questions regarding tax info, just leave a comment below. I'd be here ready to lend a hand. Have a good one.