If I am trying to import an Excel file to update the product and services list, is It will Denied? Cause of changing the sale price and cost of goods for existing items?

sohail6 · ‎July 04, 2025

I am trying to import an Excel file to update the product and services list. Specifically, I am attempting to change the sale price and cost of goods for existing items. However, the system is denying the import, stating that the product names are the same. Even after attempting to import without changing the product names, the import is still denied with a message to "change the info in the highlighted fields and try again". Could you please provide some guidance on how to resolve this issue?.

JamesDuanT · ‎July 04, 2025

Yes, the import of a specific item will be denied if it has the same name as an existing item in QuickBooks Online, sohail6.

We can select the "Overwrite all values..." checkbox to override the sales price and cost of the existing items. Please note that this action cannot be undone.

Here's a screenshot for reference:

You can check out this link to know more about the import process: Import products and services into QuickBooks Online.

Please don't hesitate to reach out if you still need further guidance.