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Yes, Dilantha-Kumara. Let me share more details with you.
Cross-currency settlements only work after you turn on the Multi-currency feature. So, if they are not happening on your end, it's likely as the feature was enabled after you recorded transactions that are supposed to be cross-currency settlements. Also, you are right that supplier and bank accounts (in different currencies) need to be set up only after turning on the Multi-currency option.
To fix this, recreate your suppliers and bank accounts in the correct currencies, re-record the transactions, delete the incorrect records, and inactivate the old accounts.
I’ll include screenshots to show how to inactivate your bank accounts and suppliers.
For Bank accounts:
For Suppliers:
You can check out this article for more info: Set up and use Multicurrency in QuickBooks Online.
Please don't hesitate to reach out if you have additional questions about the multicurrency feature.
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