Welcome to the Community, mvershinina-aigr.
I can offer assistance on how QuickBooks Online handles prepayment.
You can record a retainer or deposit to track advanced payments from customers. it's considered a liability because the funds don't belong to you until they're used to pay for services. When you invoice the customer and receive payment for it, it'll turn into income.
First, let's create a liability account to track the amount received from customers.
- Go to Settings and select Chart of accounts.
- Click New.
- From the Account Type ▼ dropdown menu, choose Current liabilities.
- From the Detail Type ▼ dropdown menu, select Client Trust Accounts - Liabilities.
- Enter a Name for the account (for example, Trust Liabilities).
- Select a Default Tax Code, enter an Unpaid balance, and an as of date.
- Click on Save and close.
Next, create a retainer item to be selected when creating an invoice for a deposit or retainer payment.
- Go back to Settings and select Products and services.
- Click New.
- From the Product/Service information panel, select Service.
- Enter a name for the new product or service item (Retainer).
- From the Income account ▼ dropdown menu, select the liability account created in Step 1.
- Click Save and close.
For the complete process, you can check this article: Record a retainer or deposit.
If you have further questions about managing prepayments or other issues, please comment below. I'm always around to assist.
