Hey there, Steve. I've got some valuable information on why you can't send invoices using your QuickBooks Online (QBO) account.
If an email bounces or fails to be delivered, it could be due to an incorrect email address or a temporary issue with the recipient's email server.
Ensuring that each customer account is associated with the correct email address is essential for the timely receipt of invoices and payments. To address this, I recommend verifying and resetting your customer email addresses.
Here's how:
- Sign in to your QuickBooks Online company.
- On the upper right corner, look for the Gear icon.
- Select Account and settings.
- Go to the Company section, then select Edit in Contact info.
- Review each email address and make changes as needed.
- Click Save, then Done.
Once done, ask your customers to check their junk mail and spam folders. If the email is still not found, clear it and then re-enter your email address.
To do so, here's how:
- On the upper right corner, look for the Gear icon.
- Select Account and settings.
- Go to the Company section, then select Edit in Contact info.
- Clear the Company email field and enter the desired address as is, even if it appears correct. (Note: Be sure not to use extra characters or spaces before, within, or after the address you enter).
- Click Save, then Done.
- Send yourself a test transaction.
- If you still do not receive the email, try using a different email address with a different domain (for example, if you were using a Gmail address, try a Hotmail or Yahoo address instead).
For more details about the troubleshooting process, I've added this resource: Troubleshoot if customers aren't receiving emails from QuickBooks Online.
To assist you with organizing and sending invoices in QBO, please visit our Community homepage. It includes related articles about payments and invoices.
Additionally, to enhance the efficiency of your accounting practices and ensure impeccable financial records, I highly recommend considering QuickBooks Live Bookkeeping. This provides direct support tailored to meet the comprehensiveness of your financial data. By delegating these crucial tasks, you can reclaim valuable time and focus on strategic areas that drive business growth and success.
If you have any more questions or concerns about emailed invoices, please feel free to get in touch again. I'm always here and eager to assist you whenever you need me, Steve.
