Hello there, @DJO.
Before anything else, know that we appreciate you informing us about your iOS application crashing after adding invoice paid with details inside the QuickBooks Online (QBO) mobile app. We can see the urgency of this matter, and we recommend contacting our Customer Care Team so they can assign a representative to check on your end and conduct further investigation to determine the root cause of the problem. You'll want to login to your QBO account through a web browser, and we'll gladly write down the steps to get you going:
- In your QuickBooks Online company, select (?) Help.
- Select either tab to get started:
- Assistant: Get quick, personalised answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
- Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose Start a chat with a QuickBooks support expert online.
Please see this page for more details: How and when can I contact QuickBooks Online support?
Also, we're adding this article to help you keep track of your business finances inside the mobile app: Run a Profit & Loss report using the QuickBooks Online app (iOS only).
@DJO, please keep us updated on how it goes. If you need further assistance managing invoices or have any additional concerns related to QuickBooks, feel free to comment below or visit us anytime. Stay safe, and have a good one.
