Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
We just moved from QB Desktop to QB online. In QB desktop we have several customers who over paid us. They are shown as negative accounts receivables and have a negative accounts receivable balance, so effectively they are a liability.
However in QB Online we are not allowed to enter negative starting balances for customers. How can we enter past over payments of customers that we are transferring into our new QB online company?
Welcome to the Intuit Community forum, ChinaUser.
Yes, you're right that you're unable to enter a transaction when the amount is less than zero (0). QuickBooks Online lets you create a credit memo to record the overpayment.
I'm glad to walk you through the steps:
This will post the credit into the customer profile, and will show as unapplied under the Status column. See the screenshot below for your visual guide.
Check out the Enter and apply credit notes and delayed credits page if you wish to use the overpayment on the next invoice run. It provides instructions and detailed steps.
Feel free to leave a comment below if there's anything I can help you. Just mention my name, and I'll get back to you.
Thank you and stay safe!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.