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Thanks for coming to the Community, @brennanhomeimpro.
I can see that your automation feature is turned on. This is why when you create an invoice, it automatically marked as paid when your customer has available credits.
We can open the paid invoice, and unlink the unapplied credit so it will be marked as unpaid.
Here's how to do it:
Should you want to turn off the automation feature to avoid this to happen in the future, follow these easy steps below:
For future reference, read through this article: Record invoice payments in QuickBooks Online. It helps you learn about receiving invoice payments manually.
Post again if you've got other concerns. I'd be delighted to help you more.
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