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DJO
Level 1
posted
‎March 21, 2022 12:28 AM
last updated ‎March 21, 2022 1:34 AM

Please have your most senior customer service executive contact me at [Email address removed] I have much to share that will benefit quickbooks but WILL NOT waste more time

The IOS app has had a formatting problem for OVER 1 Year. Expenses scroll down and it cuts off the numbers. So many times in customer service and still not solved!!!

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2 Comments 2
AbegailS_
QuickBooks Team
QuickBooks Team
‎March 21, 2022 02:50 AM

Please have your most senior customer service executive contact me at [Email address removed] I have much to share that will benefit quickbooks but WILL NOT waste more time

It's nice to see you here in the Community, @DJO.

 

I'm here to share some basic trouble shooting steps that can help you with your formatting problem.

 

Make sure that your mobile app and phone's operating system is updated. Then, you can clear app data. 

 

Here's how:

 

iOS

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
    Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
  3. Tap Refresh to confirm.

 

If the issue persists, we'll have to uninstall and reinstall the QBO application. Here's a quick guide to do it, or visit the link here to reinstall the app directly.

 

If the same thing happens, I would suggest contacting our support team to check the setup and to investigate this behavior. Here's how:

 

  1. Log in to your QBO account and go directly to the Help icon.
  2. Click the Contact us button and enter a short description of your concern.
  3. Hit the Let's talk.
  4. Select Get a callback. Afterward, someone will call you a few moments from the time you've submitted your information.

If you need help with other task in QuickBooks Online, we have help articles that can be found here. 

 

Please let me know if you have other questions for QuickBooks Online. Always here to help. 

 

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DJO
Level 1
‎March 21, 2022 04:46 AM

Please have your most senior customer service executive contact me at [Email address removed] I have much to share that will benefit quickbooks but WILL NOT waste more time

Absolutely shocking. I use latest iphone, software latest updates and have done all those steps about 20 times, as well as reporting and dialoguing with your support agents about it at least half a dozen times and here we are again, at the beginning, one year later! Same problem, same waste of my precious time, And still no changes!!!! 

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